Last Updated: August 25, 2026
At Fortunateonce, we work hard to process and deliver your order as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. public holidays.
During major promotions, product launches, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Standard Shipping
Standard shipping is generally estimated at 5–8 business days after the order has been processed.
Delivery times are estimates only and are not guaranteed, as carrier delays, weather conditions, holidays, customs procedures, or other circumstances outside our control may affect delivery.
Express Shipping
Where available, express shipping options and estimated delivery times will be displayed at checkout.
Please note that selecting an express shipping service does not necessarily reduce the time required to process an order before shipment.
Shipping Address
Please make sure that your shipping address is complete and accurate before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at:
Email: service@fortunateonce.com
We will do our best to assist you before your order ships. However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Fortunateonce is not responsible for delays, failed deliveries, or additional carrier charges resulting from an incorrect or incomplete address provided by the customer.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Tracking information may take some time to become active after the carrier receives the package.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, or the carrier. You may also contact the carrier directly for additional delivery information.
If you still need assistance, contact:
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during transportation, please contact us as soon as possible.
We may request your order number, tracking information, photographs, or other relevant information so that we can investigate the issue with the carrier.
Once a package has been transferred to the shipping carrier, delivery is also subject to the carrier's procedures and limitations.
International Orders
If international shipping is available at checkout, delivery times and shipping charges will vary depending on the destination.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are not necessarily included in the product or shipping price unless specifically stated at checkout.