Returns & Exchanges Policy

Last Updated: August 25, 2026

We want you to feel confident shopping with Fortunateonce. If your purchase is not right for you, you may request a return subject to the conditions below.

Return Window

Return requests must generally be submitted within 21 days of the delivery date.

Items must be returned in their original condition and meet all applicable return requirements.

Return Conditions

To be eligible for a return, items must:

Be unworn and unused
Be in original condition
Have original tags attached
Not be washed, altered, damaged, or otherwise worn
Be free from makeup, perfume, deodorant, stains, pet hair, or other marks
Include original packaging where reasonably applicable

We reserve the right to refuse a return if an item does not meet these requirements.

Final Sale Items

Items clearly identified as FINAL SALE at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or otherwise does not conform to the order.

Returns for Store Credit

Eligible returns may be issued as store credit rather than a refund to the original payment method, depending on the return option applicable to your order.

Store credit will normally be issued after the returned item has been received and inspected.

Exchanges

If you need a different size or color, please contact us as soon as possible.

Because inventory changes quickly, we cannot guarantee that a requested replacement item will remain available.

Where an exchange cannot be completed, we may offer store credit or another available resolution consistent with the applicable return policy.

Return Shipping

Unless an item is defective, damaged upon arrival, incorrect, or otherwise qualifies for a return shipping exception, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the order qualifies for a shipping-related exception.