Privacy Policy

Last Updated: August 25, 2026

Fortunateonce respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Fortunateonce may collect, use, disclose, and protect information when you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing and shipping address
Email address
Telephone number
Payment and transaction information
Order history
Account information
Customer service communications
Device and browser information
IP address
Website usage information
Marketing preferences

Payment card information is generally processed by third-party payment providers rather than stored directly by Fortunateonce.

How We Use Information

We may use personal information to:

Process and fulfill orders
Provide shipping and delivery updates
Process payments
Provide customer support
Manage returns and exchanges
Improve our website and services
Prevent fraud and unauthorized transactions
Communicate with customers
Send marketing communications where permitted
Personalize shopping experiences
Comply with legal and regulatory obligations

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to help operate the website, remember preferences, understand website usage, measure advertising performance, and provide relevant marketing.

Third-party advertising and analytics providers may also use these technologies subject to their own privacy policies.

Third-Party Services

We may use third-party service providers for payment processing, website hosting, analytics, advertising, shipping, customer support, email marketing, fraud prevention, and other business functions.

These providers may process information as necessary to perform services on our behalf.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including rights to access, correct, delete, or otherwise manage certain personal information.

To submit a privacy-related request, contact:

service@fortunateonce.com

We may need to verify your identity before completing certain requests.